FAQ — The Imperial Bargains

Question 1

How do I purchase an item?

Accepted Answer

Browse our marketplace and click "Buy Now" on any listing. You can also make an offer on select items. We accept all major payment methods. Once payment is confirmed, your item ships within 1–2 business days.

Question 2

Do you ship nationwide?

Accepted Answer

Yes — we ship to all 50 states. Shipping rates are calculated at checkout based on item size, weight, and destination. Local pickup is also available in Cape Coral, FL.

Question 3

How are items packaged?

Accepted Answer

Every item is carefully packed to prevent damage in transit. Fragile collectibles are wrapped in bubble wrap and double-boxed. High-value items include insurance and signature confirmation.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 48 hours of delivery if an item is significantly not as described. Items must be returned in the same condition received. Please contact us before initiating a return.

Question 5

Are items authenticated?

Accepted Answer

Yes. All items are inspected and described accurately before listing. Coins, jewelry, and high-value collectibles go through additional authentication steps. We stand behind every listing.

Question 6

Can I make an offer on an item?

Accepted Answer

Many of our listings accept offers. Click "Make Offer" on eligible items and we'll respond within 24 hours. We're always open to fair negotiations — especially on multiple-item purchases.

Question 7

How does consignment work?

Accepted Answer

You bring or ship us your items, we photograph, list, and sell them across our multi-channel network (eBay, Mercari, Poshmark, and our own site). When your item sells, you receive your payout minus our commission. No upfront fees.

Question 8

What is your commission rate?

Accepted Answer

Our consignment commissions start at 25% of the final sale price. The exact rate depends on item type, value, and collection size — we handle everything including photography, listing, buyers, and logistics. Volume discounts are available for large collections.

Question 9

What items do you accept?

Accepted Answer

We accept collectibles, coins, jewelry, sports memorabilia, trading cards, antiques, vintage clothing, electronics, and estate items. We do not accept items that are broken beyond repair, counterfeit, or prohibited by law.

Question 10

How do I get started selling?

Accepted Answer

Fill out our Sell To Us form or contact us directly. We'll review your items, provide a free evaluation, and walk you through the consignment agreement. You can drop off locally or ship items to us.

Question 11

How long does it take to sell my items?

Accepted Answer

Most items sell within 30–60 days. High-demand collectibles often sell within days. We actively reprice and promote items that haven't sold to maximize your return.

Question 12

When and how do I get paid?

Accepted Answer

Payouts are processed within 3–5 business days of a confirmed sale. We pay via PayPal, Venmo, check, or bank transfer — your choice. You'll receive a detailed sale report with every payout.

Question 13

Can I sell outright instead of consigning?

Accepted Answer

Yes. If you'd prefer an immediate cash offer rather than waiting for a sale, we offer outright purchase on select items. Contact us for a free evaluation and same-day offer.

Question 14

What estate services do you offer?

Accepted Answer

We offer full estate liquidation, on-site estate sales, consignment of estate items, professional appraisals, and white-glove pickup throughout Southwest Florida. We handle everything from start to finish.

Question 15

How does estate liquidation work?

Accepted Answer

We visit the property, catalog and photograph all items, research current market values, and sell everything through our multi-channel network. You receive a detailed report and payout once items sell.

Question 16

Do you travel outside Cape Coral?

Accepted Answer

Yes — we serve all of Southwest Florida including Fort Myers, Naples, Bonita Springs, Estero, and surrounding areas. For large estates, we may travel further. Contact us to discuss your location.

Question 17

How quickly can you start an estate sale?

Accepted Answer

We can typically begin within 1–2 weeks of signing an agreement. For urgent situations (probate, property sale deadlines), we do our best to accommodate faster timelines.

Question 18

Do you offer appraisals?

Accepted Answer

Yes. We provide written appraisals for insurance, estate planning, and sale purposes. Appraisal fees vary based on the number of items and complexity. Contact us for a quote.

Question 19

How fast do you ship?

Accepted Answer

We ship within 1 business day of payment confirmation — often same day. You'll receive a tracking number via email as soon as your order ships.

Question 20

Which carriers do you use?

Accepted Answer

We ship via USPS, UPS, and FedEx depending on item size and destination. We select the best carrier for each shipment to balance speed, cost, and reliability.

Question 21

Is local pickup available?

Accepted Answer

Yes — free local pickup is available in Cape Coral, FL. Select "Local Pickup" at checkout or contact us to arrange a time. We're flexible with scheduling.

Question 22

Do you offer white-glove pickup for large items?

Accepted Answer

Yes. For large collections, furniture, or estate items throughout Southwest Florida, we offer white-glove pickup service. Contact us to schedule and discuss any applicable fees.

Question 23

What if my item arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery with photos of the damage. We'll file a claim with the carrier and make it right — either a full refund or replacement. We take packaging seriously to prevent this.

Question 24

Are you a legitimate business?

Accepted Answer

Absolutely. The Imperial Bargains is a family-owned and operated business based in Cape Coral, FL. We have verified sales on eBay, Mercari, and Poshmark with a 5-star seller rating and 93+ completed transactions.

Question 25

How do I know items are as described?

Accepted Answer

We photograph every item thoroughly and describe condition honestly — including any flaws. We'd rather lose a sale than mislead a buyer. Our 5-star rating reflects this commitment.

Question 26

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through secure, PCI-compliant payment processors. We never store your card information. Transactions on eBay and Mercari are additionally protected by those platforms' buyer guarantees.

Question 27

What if I have a problem with my order?

Accepted Answer

Contact us directly — we resolve issues fast. You can also open a case through eBay, Mercari, or Poshmark if you purchased through those platforms. We have a 100% resolution rate on all disputes.

Question 28

Where are you located?

Accepted Answer

We're based in Southwest Florida. We ship nationwide and also serve our local community with in-person pickup, drop-off, estate services, and consignment.

Question 29

What channels do you sell on?

Accepted Answer

We sell on our own website, eBay (ebay.com/str/theimperialbargains), Mercari, and Poshmark (@mandy0817). Listing on multiple channels means your items get maximum exposure and sell faster.

Question 30

How do I contact you?

Accepted Answer

Use our contact form, email us at hello@theimperialbargains.shop, or reach out via social media. We typically respond within a few hours during business hours.

Question 31

Do you buy collections outright?

Accepted Answer

Yes — for the right collections we make immediate cash offers. Sports cards, coins, jewelry, and vintage collectibles are our sweet spot. Send us photos and a description to get started.

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