Return Policy

Effective Date: September 1, 2025 · Last Updated: June 20, 2026

We Accept Returns When

Item is significantly not as described
Item arrives damaged due to shipping
Wrong item was sent
Item has undisclosed major defects
Authenticity is in question with supporting evidence

We Do Not Accept Returns For

Buyer's remorse or change of mind
Item condition matches the listing description
Minor cosmetic flaws disclosed in the listing
Items purchased "as-is" or in estate lots
Items that have been used, altered, or damaged after delivery
Digital downloads or custom orders

We describe every item honestly. If something isn't right, we'll make it right. Contact us within 72 hours of delivery.

1. Return Policy Overview

The Imperial Bargains accepts returns within 72 hours of confirmed delivery when an item is significantly not as described. We describe every item honestly and photograph all known flaws — we stand behind our listings. If something is genuinely wrong, we will make it right.

2. Return Window

Return requests must be initiated within 72 hours of the confirmed delivery date. After 72 hours, all sales are final. To initiate a return, contact us at [email protected] or through our Contact page with your order number and reason for return.

3. Item Condition for Returns

Items must be returned in the same condition as received — unaltered, unused (beyond initial inspection), and with all original packaging and accessories. Items that have been used, cleaned, repaired, or altered after delivery are not eligible for return. We photograph items before shipping and will compare upon return.

4. Return Process

Step 1: Contact us within 72 hours of delivery with your order number, photos of the issue, and a brief description. Step 2: We will review your request within 1–2 business days and either approve or deny the return. Step 3: If approved, we will provide return instructions. Step 4: Once we receive and inspect the returned item, we will process your refund within 3–5 business days.

5. Return Shipping Costs

If the return is due to our error (item not as described, wrong item sent, shipping damage), we will provide a prepaid return shipping label at no cost to you. If the return is for any other approved reason, the buyer is responsible for return shipping costs. We recommend using a tracked shipping method — we are not responsible for return packages lost in transit.

6. Refunds

Approved refunds are issued to the original payment method within 3–5 business days of receiving the returned item. Original shipping costs are refunded only when the return is due to our error. For purchases made through eBay, Mercari, or Poshmark, refunds are processed through those platforms per their respective policies.

7. Third-Party Platform Purchases

Items purchased through eBay, Mercari, or Poshmark are subject to those platforms' return policies in addition to ours. eBay's Money Back Guarantee, Mercari's buyer protection, and Poshmark's Posh Protect all provide additional buyer coverage. We encourage buyers to use those platforms' dispute resolution processes if needed — we have a 100% resolution rate.

8. Consignment Items

Items sold on consignment are subject to the same return policy as all other items. If a consignment item is returned, the consignor will be notified and the item will be relisted or returned to the consignor per the consignment agreement.

9. Final Sale Items

Certain items are sold as final sale and are not eligible for return. These include: items explicitly marked "final sale" or "as-is" in the listing; estate lot purchases; items sold at significant discount with disclosed condition issues; and custom or personalized orders. Final sale status is clearly noted in the listing.

Need to start a return? Contact us or email [email protected]